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Nashua Smart Print: print copy scan bind

CC&P SLA

The contractor undertakes to meet 99% response time in all situations during service hours.

Technical Support

  • Equipment breakdowns

1st Line support

Within 4 hours

2nd Line support (if not repairable)

Within 4 hours

  • Equipment minor malfunctions (paper jams etc.)

1st Line support

Within 4 hours

2nd Line support (if not resolved)

Within 4 hours

  • Paper replenishment/toner installations

1st Line support

Within 24 hours

  • Equitrac print management and cost recovery solution 

1st Line support

Within 4 hours

  • User-related problem

1st Line support

Within 4 hours

  • Bulk printing (must be booked in advance)

1st Line support

24-72 hours dependent on job size/type